VInfer Privacy Policy

Overview

This Privacy Policy is an electronic record under Indian law. It describes how IntelliAgent Innovations Private Limited (“VInfer”, “we”, or “us”) collects, uses, discloses, and protects your personal information when you visit vinfer.ai or use Neuron and NeuronLens (“Services”). By using our Services, you agree to this Policy.

1. Information We Collect

1.1 Information Provided by Website Visitors

When you contact us or fill out forms, we may collect:

• Name
• Company Name
• Email Address
• Phone Number
• Other contact details you provide

1.2 Information Related to Business Customers

• Company details and business address
• Billing information
• Authorized personnel contact info (names, work emails, phone numbers)

1.3 Data Processed on Behalf of Customers (End-User Data)

We process data provided by business clients, including end-user data. We act as a data processor only.

• Neuron: Voice call interactions (call audio, transcripts, phone numbers/IDs, call duration, metadata)
• NeuronLens: Call recordings/transcripts for analytics (call summaries, sentiment). May include data about callers or staff.

1.4 Automatic Data Collection

• IP address
• Browser/device type
• Pages visited, timestamps

2. How We Use Your Information

• Set up, manage, and provide Services
• Improve AI models, algorithms, and performance (with non-personal data)
• Business communication and responding to inquiries
• Site analytics, troubleshooting, security, and design improvement
• Fulfilling legal and contractual obligations

We do not sell or rent your personal information to third parties for marketing or other purposes.

3. Disclosure of Information

3.1 Authorized Service Providers

• Infrastructure/hosting vendors
• Telephony/communication APIs
• Analytics and monitoring providers
• Email delivery, payment, audit support

Vendors are contractually bound to protect data confidentiality and use it only for VInfer’s purposes.

3.2 Affiliates

We may share data within our corporate group/affiliates for operations, technical support, or administration, always protected by this Policy.

3.3 Legal Compliance

Disclosure may occur to comply with laws, enforce agreements, detect/fight fraud/security risks, or protect rights and safety.

3.4 Business Transfers

In case of a merger, acquisition, or sale of assets, personal data may be transferred, with protection standards maintained.

3.5 With Consent

We may share information if explicit consent is provided.

4. Cookies and Tracking Technologies

4.1 What Are Cookies

Cookies are small files placed on your device to enable site functionality and analytics.

4.2 How We Use Cookies

• Essential Cookies: For core site functions (e.g., login sessions)
• Performance/Analytics Cookies: Site usage and improvement (e.g., Google Analytics)
• Functional Cookies: Remembering preferences (language, etc.)
• Advertising/Marketing Cookies: Not used
• Third-Party Cookies: Set by analytics/embedded content providers

4.3 Your Choices

Most browsers accept cookies by default, but you can change settings to decline them. Disabling cookies may affect certain features.

5. Data Security

• Encryption in transit (HTTPS/TLS) and at rest where appropriate
• Access control with authentication and roles
• System monitoring, audits, and regular reviews
• Data anonymization/pseudonymization where feasible
• Incident response and breach notification as required

6. Data Retention

6.1 Website Inquiry Data

Retained as long as needed for response and a reasonable follow-up (typically up to 1 year if no customer relationship forms).

6.2 Account and Customer Data

Kept for the duration of the business relationship and as needed for service, billing, and compliance. After termination, archived or deleted in a reasonable timeframe.

6.3 Call Data Content for Clients

Retained based on agreement with clients and Policy. Retention periods are communicated and adjustable.

6.4 Legal and Backup Retention

Data may be held longer if required by law or for backup/dispute purposes.

7. Your Rights and Choices

• Access/correction: Request access to or correction of your information
• Withdrawal of consent: Withdraw consent for certain uses (like marketing)
• Deletion (erasure): Request deletion of your data unless retention is required
• Data portability: Request a copy or transfer to another provider where applicable
• Objection: Object to certain processing operations
• Opt-out of communications: Exclude marketing/non-essential communications (not transactional/service messages)

To exercise these rights, contact our Grievance Officer (see Section 10). We aim to respond within 30 days, as per Indian law.

8. Third-Party Links and Services

Our Services may link to or integrate with third-party sites/services outside our control. This Policy does not cover those. Please review the privacy policy of each such site or service.

9. Children’s Privacy and Intended Users

• Our website/services are not for children under 18
• We do not knowingly collect data from anyone under 18
• Services are designed and targeted for Indian business organizations
• If minor's data is incidentally processed, it is only for providing client services; clients handle required consents/disclosures

10. Contact Us (Grievance Officer)

Grievance Officer – Privacy

We strive to respond to your queries or resolve complaints within India’s legal timeline (generally 30 days).